Imagine your only patio mushroom gas heater, in your house in Dubai or Abu Dhabi, won’t start suddenly when you need it. What to do first before calling the dealer. Or worst, it is too late to call anyone.
There are few simple things to check first, maybe the issue is easy to fix!

1. Safety First:

Ensure the area is well-ventilated.
If you smell gas, do not attempt to start the heater. Evacuate the area and contact a professional immediately.

2. Check the Basics:

Verify that the gas supply is turned on.
Ensure the propane or natural gas tank has an adequate supply.
Confirm that the heater is plugged into a functioning power outlet if it has an electric ignition.

3. Inspect the Ignition System:

For manual ignition heaters, ensure the pilot light is lit.
If it has an electric ignition, listen for a clicking sound when you try to start it. If there’s no clicking, the igniter may be faulty.

4. Examine the Thermocouple:

The thermocouple is a safety device that shuts off the gas supply if the pilot light goes out.
Check if the thermocouple is positioned correctly in the flame of the pilot light. If it’s not, it may not generate enough voltage to keep the gas valve open.

5. Clean the Burner and Pilot Assembly:

Dirt and debris can accumulate on the burner and pilot assembly, affecting the combustion process.
Turn off the gas and power, then clean the burner and pilot assembly with a brush or compressed air.

6. Check for Obstructions:

Make sure there are no obstructions in the gas lines, such as spider webs or debris.
Check for any visible signs of damage to the gas line.

7. Inspect the Gas Valve:

The gas valve may be faulty and preventing the flow of gas. A professional may need to check and replace it if necessary.

8. Verify the Gas Pressure:

Low gas pressure can affect the heater’s performance.
Consult the manufacturer’s instructions for the recommended gas pressure, and use a manometer to measure it.

9. Consult the Manual:

Review the manufacturer’s manual for troubleshooting tips and specific instructions for your heater model.

10. Professional Assistance:

If the issue persists after performing these checks, it’s recommended to contact a qualified technician or the dealer for further assistance.

Remember, gas appliances involve potential safety risks, and it’s crucial to prioritize safety. If you’re unsure or uncomfortable with any step, seek professional help.